Story
This request is being made on behalf of a single mother of four children who were scheduled to move into an apartment complex in mid-April. When moving in, the family noted a foul odor throughout the apartment and discovered large areas of the carpeting covered in animal urine. After pulling up the carpeting and padding, it appears that large portions of the carpet, padding, and subfloor are stained by urine and possible mold to the degree that Stanley Steamer declined to clean the carpeting. The apartment complex has refused to replace the carpet and padding and has told the family they can pay to replace the carpet or they can have their security deposit and rent already paid back. The family has no other place to live, must be out of the current home on May 31, and has an exemplary record of past tenancy in our community.