This family had their water shut off. There was a leak back in April and May that the landlord fixed, however, there was miscommunication about the over due amount and who was responsible for the over due amount between the family, the landlord and the water company. The water company will not negotiate to work with family on a payment plan because the water is officially shut off and they can not do a payment plan if the account is in shut off. The total amount owed is $4313.46. Mom is able to pay $1000 on it and she has reached out to another resource that said they would pay $600 if she found a way to come up with the other amount. Mom also applied for the LIHWAP and will be waiting to hear back but that can take up to 30 days. Mom has reached out to several other agencies that have shared they are unable to help. Mom is very interested in budget counseling to ensure this does not happen again.