Story
A single mother of two is currently facing a utility shut-off after falling behind on payments. She has been residing in her unit for an extended period and has been adhering to a payment plan of $120 per month. This month, her outstanding balance has reached $438.17. She has received a red tag notice warning that if she does not pay at least half of the balance, her utilities will be disconnected. To prevent the shut-off, she is attempting to pay $219, but is requesting assistance with covering the remaining balance in order to avoid further disconnection threats.