Spencer Home Center

I have had a mother reach out in need of assistance with digging her family out of hole. Mom and Dad have 4 children. Mom works full time, however Dad has been unable to stay employed since he was diagnosed with a rare kidney disease. Dad has not had trouble getting jobs, however he has been let go by every employer he has had, due to his healthcare needs. They have applied for disability, and they are currently waiting to hear back from Social Security.

The family has gotten behind on all of their bills, mainly their mortgage and car payment.
The mortgage company has been very kind to work with them, and their mortgage is now due on July 1st.
They are 3 months behind on the car payment, which is $350/month.

This sweet family would appreciate any assistance that you would offer. THANK YOU

A single mother who is in recovery from substance use is trying to improve her transportation needs by getting her car repaired. Her daughter is in treatment in the Richmond location and needs assistance in getting her car repaired in order to support her daughter who is in an inpatient facility in Richmond. This single mother also has another child that she has to transport back and forth from childcare while mom works. The car is currently in the shop at Berglund Luxury in Roanoke and will remain in the shop until the bill is paid.

Project Horizon referred the family to DSS to get help with bills that they are unable to pay. This family has 2 children in the home and a mother and grandmother. No other information was given.

A single mother is currently raising her three children and they need to move into a new house. The house that they are currently living in is infested with rats and the exterminator hired by the landlord was not able to resolve the rat issue. For the sake of their well-being, it is important that they move to a new home, but they need help with paying the security deposit. They qualify for Section 8 Housing assistance but the security deposit is not covered by the voucher. The security deposit is estimated to range from $1600-$1700.

a mother of 3 children is in need of a bunkbed. the one they had broke and the mother is currently out of work. She would be very grateful for any assistance towards this as she is currently struggling.

Family is in need of A/C home unit, family was in the process of getting repairs fixed in the home but had put a pause on those repairs because of the A/C unit went out. This is a home unit not a window unit needed. The value needed is actually $5000 estimate.

This mother single mom is having a hard time meeting her needs. She has had assistance with careportal last month for a broken refrigerator and AC unit.

She has a 14 year old child, and another child who recently and suddenly passed away.

Mother gave me a call that she just received a bill from Dominion Energy for $1,490.97. She said this is both an outstanding and current bill and needs any assistance on this manner. Thank you!

This request is being made on behalf of a single mother of four children who were scheduled to move into an apartment complex in mid-April. When moving in, the family noted a foul odor throughout the apartment and discovered large areas of the carpeting covered in animal urine. After pulling up the carpeting and padding, it appears that large portions of the carpet, padding, and subfloor are stained by urine and possible mold to the degree that Stanley Steamer declined to clean the carpeting. The apartment complex has refused to replace the carpet and padding and has told the family they can pay to replace the carpet or they can have their security deposit and rent already paid back. The family has no other place to live, must be out of the current home on May 31, and has an exemplary record of past tenancy in our community.

Client lives in Lynchburg with her 3 children. She is currently out of work until the end of May when she begins her job. Her husband is currently incarcerated. Although she starts her job next week, it will be a few weeks before she gets paid. She really needs assistance with her car and rental insurance, which is due on 5/20 or she will lose her insurance policy. She also could use some help with food! Thank you for any help you can provide to this mother!

A mother of four, is at imminent risk of losing her housing due to a delinquent water utility account. A lease violation notice was issued on March 2, 2025, advising the tenant of the need to resolve the outstanding balance and restore water service. Per the terms outlined in the lease violation, if water service is not paid and fully restored by June 1, 2025, eviction proceedings will be initiated. The tenant has sought financial assistance through local organizations and was informed that a pledge would be made on her behalf. However, as of the current date, no pledge or payment has been applied to the account. • Amount pass due: $342.77 • May bill (due May 21, 2025): $114.47 • Total amount currently due: $457.24 Immediate intervention is necessary to prevent displacement and further hardship for this family. Thank you SO much for any help you can provide!!

A father is in need of help. Two of his children were removed from the home due to the condition of the house. The roof needs to be fixed. The parent needs assistance. DSS has paid for the supplies for the roof. He also needs elements or something is wrong with the elements, or needs a new hot water heater. The hot water cuts off after 8 minutes. If someone or someone's could help with these issues, the parent would be so grateful and would allow the children to come back home and attend school again.

A mother is trying to obtain birth certificates for her two children from West Virginia. Each certificate requires a $12.00 fee, and she has attempted to apply multiple times, but the applications have been rejected due to errors she may be making during the process. She reached for assistance with completing the application correctly and also asked if there might be any support available to cover the $24.00 total fee -- and perhaps someone to help her through the computer process. The birth certificates are needed to enroll the older child in Kindergarten and the younger in Head Start. Thank you so much for any help you can provide!!!